Local Ombudsman Programs

Contact Information

Areas Served

Mountain Empire Older Citizens, Inc.
Long-Term Care Ombudsman Program
P.O. Box 888
Big Stone Gap, VA 24219-0888
Phone: 276-523-4202 or 1-800-252-6362
Fax: 276-523-4208  Email: dcollier@meoc.org
Ombudsman: Deborah Collier
Website: www.meoc.org

Counties of Lee, Wise and Scott.
City of Norton.

Appalachian Agency for Senior Citizens
Long-Term Care Ombudsman Program
Post Office Box 765
Cedar Bluff, VA 24609
Phone: 276-964-4915 or 1-800-656-2272
Fax: 276-963-0130  
Email: Lshortt@aasc.org
Ombudsman: Linda Shortt

Counties of Dickenson, Buchanan, Tazewell and Russell.

District Three Governmental Cooperative
Long-Term Care Ombudsman Program
4453 Lee Highway
Marion, VA 24354-4207
Phone: 276-783-8157 ext. 3131 or 
Fax: 276-783-3003 
Email: mcdellinger@smyth.net
Ombudsman: Maxine Dellinger

Counties of Washington, Smyth, Wythe, Bland, Grayson and Carroll.
Cities of Galax and Bristol.

New River Valley Agency on Aging
141 East Main Street, Suite 500
Pulaski, VA 24301
Phone: 540-980-7720
Fax: 540-980-7724
Toll free: 1-866-260-4417
Ombudsman: Janet Brennend
Email: ombudsman@nrvaoa.org

Counties of Giles, Floyd, Pulaski, and Montgomery.
City of Radford

LOA Area Agency on Aging
Long-Term Care Ombudsman Program
Post Office Box 14205
Roanoke, VA 24038-4205
Phone: 540-345-0451
Fax: 540-206-0002 
Email: ombudsman@loaa.org
Ombudsman: Pam McAdams

Counties of Roanoke, Craig, Botetourt, and Allegany .
Cities of Salem, Roanoke, Clifton Forge,  and Covington . 

Valley Program for Aging Services, Inc.
Local Long-Term Care Ombudsman Program
Maury River Senior Center
Post Office Box 415
2137 Magnolia Avenue
Buena Vista, VA 24416
Phone: 540-261-2553 or 1-866-816-9020
Fax: 540-949-7143 
Email: ltco@vpas.info
Ombudsman: Mary Helen Brainard

Counties of Rockingham, Rockbridge, Augusta, Highland and Bath.
Cities of Buena Vista, Lexington, Staunton, Waynesboro and Harrisonburg.

Shenandoah Area Agency on Aging, Inc.
Long-Term Care Ombudsman Program
207 Mosby Lane
Front Royal, VA 22630-2611
Phone: 540-635-7141 ext. 211 or 1-800-883-4122
Fax: 540-636-7810 
Email: ellie.cross@shenandoahaaa.com
Ombudsman: Ellie Cross

Counties of Page, Shenandoah, Warren, Clarke and Frederick.
City of Winchester.

Northern Virginia
Long-Term Care Ombudsman Program
12011 Government Center Parkway, Suite 708
Fairfax, VA 22035-1104
Phone: 703-324-5861
Fax: 703-324-3575  
Email: nvltcop@fairfaxcounty.gov
Ombudsmen: Laura Nichols (Director), Maimoona Bah, Lisa Callahan, Shannon Dodd, Tanya Erway, Laila Riaz, Jean Thompson
Website: www.fairfaxcounty.gov/LTCOmbudsman


Counties of Arlington, Fairfax, Loudoun and Prince William.
Cities of Alexandria, Fairfax, Falls Church, Manassas and Manassas Park.

Rappahannock-Rapidan Community Services Board
Long-Term Care Ombudsman Program
P.O. Box 1568
15361 Bradford Road
Culpeper, Virginia 22701
Phone: 540-825-3100 ext. 3416
Fax: 540-825-6245
Email: jstewart@rrcsb.org
Ombudsman: Jennifer Stewart


Counties of Orange, Madison, Culpeper, Rappahannock and  Fauquier

Jefferson Area Board For Aging
Long-Term Care Ombudsman Program
674 Hillsdale Drive, Suite 9
Charlottesville, VA 22901
Phone: 434-817-5222     Fax:434-817-5230
Ombudsman: Sue Drumm
Email: sdrumm@jabacares.org
Ombudsman Volunteer Coordinator: Beth Hochstetler

Counties of Albemarle, Fluvanna, Greene, Louisa,  and Nelson .
City of Charlottesville.

Central Virginia Area Agency on Aging
Long-Term Care Ombudsman Program
3024 Forest Hills Circle
Lynchburg, VA 24501
Phone: 434-385-9070
Fax: 434-385-9209
Toll free: 1-866-255-6868
Ombudsman: Cynthia Wilkerson
Email: cwilkerson@cvaaa.com

Counties of Bedford, Amherst, Campbell and Appomattox.
Cities of Bedford and Lynchburg.

Southern Area Agency on Aging, Inc.
Long-Term Care Ombudsman Program
204 Cleveland Ave.
Martinsville, VA 24112
Phone: 276-632-6442 or 1-800-468-4571
Fax: 276-623-6252
Ombudsman: Christine Stoneman and Jan Bellard
Email: stoneman@southernaaa.org and jbellard@southernaaa.org

Counties of Patrick, Henry, Franklin and Pittsylvania.
Cities of Martinsville and Danville.

Lake Country Area Agency on Aging
Long-Term Care Ombudsman Program
1105 West Danville Street
South Hill, VA 23970-3501
Phone: 434-447-7661 or 1-800-252-4464
Fax: 434-447-8760 
Email: lgagelcaaa@yahoo.com 
Ombudsman: Linda Gage

Counties of Halifax, Mecklenburg and Brunswick.
City of South Boston.

Piedmont Senior Resources Area Agency on Aging, Inc.
Long-Term Care Ombudsman Program
P.O. Box 398
Burkeville, Virginia 23922-0398
Phone:  434-767-5588  FAX:  434-767-2529
Email: psrkay@embarq.com
Ombudsman:  Kay Young

Counties of Nottoway, Prince Edward, Charlotte, Lunenburg, Cumberland, Buckingham, Amelia

Senior Connections - The Capital Area Agency on Aging
Long-Term Care Ombudsman Program
24 East Cary Street
Richmond, VA 23219-3796
Phone: 804-343-3000 or 1-800-989-2286
Fax: 804-649-2258 
Email: dkopacki@youraaa.org
Ombudsmen: Debbie Kopacki and Susan Johnson
Ombudsman-in-training: Gretchen Francis
Website: www.seniorconnections-va.org

Counties of Charles City, Chesterfield, Goochland, Hanover, Henrico,  New Kent and Powhatan.
City of Richmond.

Rappahannock Area Agency on Aging, Inc.
Long-Term Care Ombudsman Program
171 Warrenton Road
Fredericksburg, Virginia 22405
Phone:  540-371-3375  FAX:  540-371-3384
Toll Free:  1-800-262-4012
Email: vbenson@raaa16.org
Ombudsman: Vicki Benson

Counties of Caroline, Spotsylvania, Stafford, King George.  
City of Fredericksburg

Bay Aging
Long-Term Care Ombudsman Program
P.O. Box 610
Urbanna, VA 23175-0610
Phone: 804-758-2386 ext. 44
Fax: 804-758-5773 
Email: lwalker@bayaging.org
Ombudsman: Lisa Walker

Counties of Westmoreland, Northumberland, Richmond, Lancaster, Essex, Middlesex, Mathews, King & Queen, King William  and Gloucester.

100 Parker View Court
Williamsburg, VA 23188
Phone: 757-220-1577
Fax: 757-220-1577
Email: bayaging_ombudsman@yahoo.com
Ombudsman: Carol Turner
Website: www.bayaging.org

Counties of James City and York
Cities of Williamsburg, Newport News, Hampton and Poquoson

Crater District Area Agency on Aging
Long-Term Care Ombudsman Program
23 Seyler Drive
Petersburg, VA 23805
Phone: 804-732-7020
Fax: 804-732-7232
Email: fcooke@cdaaa.org, djrsadowski@cdaaa.org
Ombudsmen: Fletcher Cooke, David Sadowski, Jr.

Website: www.cdaaa.org/pages/1/index.htm

Counties of Dinwiddie, Sussex, Greensville, Surry and Prince George.
Cities of Petersburg, Hopewell, Emporia and Colonial Heights.

Hampton Roads
Long-Term Care Ombudsman Program
Senior Services of Southeastern Virginia
5 Interstate Corporate Center
6350 Center Dr., Suite 101
Norfolk, VA 23502-4121
Phone: 1-800-766-8059 or 757-461-9481
Fax: 757-461-1068  Email: services@ssseva.org
Ombudsman Program Director:  Carolyn Ford
Ombudsmen: Adrianne Rochelle and Willie Alston


Counties of Southampton and Isle of Wight.
Cities of Franklin, Suffolk, Portsmouth, Chesapeake, Virginia Beach, Norfolk.

Eastern Shore Area Agency on Aging
Community Action Agency, Inc.

Long-Term Care Ombudsman Program
Post Office Box 415
36282 Lankford Highway
Colonial Square - Suite 13-D
Belle Haven, VA 23306
Phone: 757-442-9652 or 1-800-452-5977
Fax: 757-442-9303
Email: egmcglothlin@hotmail.com
Ombudsman: Beth McGlothlin

Counties of Accomack and Northampton.


Office of the State Long-Term Care Ombudsman
Virginia Association of Area Agencies on Aging 
24 East Cary Street, Suite 100
Richmond, VA 23219
Phone: 804-565-1600
Fax: 804-644-5640
Email: jlatimer@thev4a.org, gshirley@thev4a.org
State Ombudsman: Joani F. Latimer
Assistant State Ombudsman: Gail T. Shirley